Where Will AI Take Human Resources? You Make The Call

A research report, "Boyden Senior Executive Survey: The CHRO and the Future Organization", reveals that nearly 94 percent of the 310 Chief Human Resource Officers and HR executives in seven countries surveyed think AI will change the human resources function. Nearly 40 percent expect "drastic" changes.

The areas that are expected to be most likely affected by increased use of AI include hiring and onboarding, with AI replacing recruiters, especially after initial job interviews.

Some of those surveyed think AI "is just a tool, not a solution" and that "HR requires the personal touch of someone who is able to effectively communicate with and inspire people."

Which of those surveyed are ready for AI? "Only 60% of Canadian HR execs say they are well versed or have a team that is well versed in AI, while 66% of UK execs say they are prepared. This contrasts with 96% of execs in Mexico believing they are prepared to deploy AI, followed by 88% in Brazil and 84% in Germany. The US and Australia fall somewhere in the middle, with 75% and 70% saying they are prepared, respectively." Elizabeth Quirk "New Study Reveals AI Will Dramatically Change Talent and People Management" solutionsreview.com (Jun. 12, 2019).

So, the question for our readers is: Do you think AI will replace HR functions?

Please let us know what you think in the poll. Here are some opinions of some of the McCalmon editorial staff:

Jack McCalmon, Esq. 

I tend to think that AI is more of a tool, rather than a replacement, for HR. I think that AI will lead to a lot of litigation especially when it is used to filter out applicants. For example, will AI be used to determine if a candidate is lying in an interview? What type of notice should be provided, if so? What protections are provided to candidates for "false positives"? AI will be an important part of human resources, but the jury is still out on how it will be used.

Leslie Zieren, Esq.

I agree with Jack that AI is a tool. And, like all tools, they are great when they work; they have their limitations; and they also fail or break down. Use of AI in the workplace will most likely create many new issues while eliminating others. AI refers to "artificial intelligence", a computer system that "learns" from information it uses, but because so much of communication, especially in HR functions, depends on nuanced translations and language subtleties, AI may not ever be adequately programmed. It is only as "smart" and "unbiased" as its original programmers.

You can answer our poll. Please note any comments provided may be shared with others.  

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